Itil Gap Analysis Template

Saturday, December 24th 2022. | Sample Templates

Itil Gap Analysis Template – The IT Infrastructure Library (ITIL) is the most widely used IT service management framework. In this article, you will find the most useful ITIL templates to help you sharpen your understanding of ITIL and start practicing today.

This site contains an ITIL Service Strategy Template, an ITIL Service Design Template, an ITIL Service Transition Template and many more useful ITIL templates.

Itil Gap Analysis Template

Itil Gap Analysis Template

The ITIL service strategy focuses on defining the services that an IT organization provides to its customers. Below you will find a service portfolio checklist and financial management analysis to help you get started with these ITIL practices.

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It is essential to understand the value that IT brings to the business. The IT services portfolio is the starting point for understanding what IT does – how it delivers business value by providing essential IT services. Services provided by the IT team include IT systems, business services and professional services.

Itil Gap Analysis Template

A service portfolio can be used with or without a service catalog, but it is essential to develop a service portfolio before designing it. The IT services portfolio includes the full set of services managed by the IT department.

This checklist guides the development of an IT service portfolio that supports service catalog development. Checklists help manage IT team members as well as the organization as a whole by providing visibility to the IT goal.

Itil Gap Analysis Template

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ITIL financial management focuses on managing the value of services delivered by IT, taking into account all associated costs. Accounting, budgeting and service billing are all elements of IT financial management.

It is necessary to understand all support services to calculate the total cost of key IT services. Total costs should include capital costs, operating costs, fixed costs and variable costs. You can use this template as a starting point to calculate your IT service costs. Some expenses may require appraisal and depreciation.

Itil Gap Analysis Template

ITIL service design practices focus on coordinating the design of new, existing and continuously improving IT services. Below are templates to help you get started with Service Level Agreements (SLAs), Operations Level Agreements (OLAs), Capacity Planning, Service Availability, Service Continuity, Vendor Management, and Service Catalog Management.

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SLAs and OLAs are developed as part of ITIL service level management practices. The goal is to provide IT services based on defined service level objectives. This template serves as a guide to the information typically included in IT service level agreements. You can also use this template to create operating level agreements and foundation agreements with third parties.

Itil Gap Analysis Template

ITIL capacity management ensures that current service capacity and infrastructure can support service delivery in accordance with agreed service level objectives. Capacity planning can also be used to calculate additional resources needed to support future growth. This template provides the most commonly used information in future capacity planning.

Service availability focuses on measuring the reliability of IT services. Use this template to easily calculate and report the percentage of time your customers can use your IT services.

Itil Gap Analysis Template

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IT service continuity management focuses on how to restore one or more IT services so that the business can continue to operate. An IT service continuity plan is a formal strategy for restoring service when IT service continuity is disrupted. Use this template as a starting point to document the steps you will follow if your business needs to restore critical IT services.

The purpose of supplier management is to ensure that all suppliers meet their contractual obligations and support business needs. Use this template to manage all your IT service providers and contracts.

Itil Gap Analysis Template

The service catalog is a curated collection of all IT services, including information such as service health and service dependencies. This template helps create lists and information about IT services that are proven useful to IT customers and business stakeholders.

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The goal of ITIL service transition practice is to ensure that the deployment of IT services and changes to those services occur in a seamless and coordinated manner. Below you’ll find templates for change requests, asset and service configuration management, release management, and project management.

Itil Gap Analysis Template

A change request is a standard document in change management and can include information about who requested the change, the requested change, details of the evaluation and resolution. You can use this form to start the change control process and document the change request lifecycle and the request fulfillment process. You may modify this change request form to include the details required for your particular change process.

The purpose of service asset and configuration management is to plan and manage the assets and configuration items used by all departments of the enterprise. This template helps you capture the details of configuration items that are necessary to support your ITIL practices. You can use these details to populate your Configuration Management Database (CMDB) or Configuration Management System (CMS).

Itil Gap Analysis Template

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The goal of ITIL release and deployment management is to manage the planning, scheduling, construction, testing and deployment of releases with minimal impact on existing IT services. Use this template to manage a simple release.

ITIL project management focuses on coordinating service transition practices to avoid or resolve conflicts. This template helps you plan, track and visualize your project with an interactive timeline.

Itil Gap Analysis Template

ITIL service operational practices focus on the day-to-day tasks and practices performed to deliver IT services to business customers. In this section you will find templates for incident management, problem management and event management.

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The ITIL Incident Log Template guides you through the most commonly collected data when an IT incident occurs, including SLA violations, IT services affected and key incident indicators.

Itil Gap Analysis Template

This template is intended to guide incident management practice owners and stakeholders through reviews after major incidents.

The ITIL Incident Log Template guides you through the data commonly collected when an IT incident occurs, including the root cause, related incidents and corrective actions.

Itil Gap Analysis Template

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Problem management focuses on quickly identifying problems, providing end-to-end management, and diagnosing the root cause to prevent problems from recurring.

There are various techniques that can be used to perform root cause analysis. Depending on the problem, the techniques can be used individually or in combination with each other. Here are some of the techniques professionals use to perform root cause analysis.

Itil Gap Analysis Template

You can find templates and additional decision-making techniques for many of the approaches mentioned above here and here.

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ITIL Event Management detects events that occur across a business’s IT infrastructure. Of the many events that can occur, some may be problematic, while others are simply part of normal operations. The purpose of event management is to analyze events to determine if action should be taken. The event management log template helps you determine what data should be collected for each event.

Itil Gap Analysis Template

The purpose of ITIL Continuous Service Improvement (CSI) is to analyze data such as critical success factors and key performance indicators to discover opportunities for improvement of all IT practices and services. Use this gap analysis template to review your services and practices, identify gaps, and plan ways to improve or update them.

The template includes areas to describe the practice or service, record the owner, and list current and desired results. Start developing your improvement plan using action items and target date areas. This will help you develop a service/practice improvement plan.

Itil Gap Analysis Template

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Organizing people is an important part of the ITIL framework. Within the organization, roles and teams must be defined to manage practices and ensure quality service delivery. It is not uncommon for one person to wear multiple hats.

For example, an Incident Manager can also be a Problem Manager. But no matter how many staff you have or how many hats you wear, you need to clearly define who is responsible for your business and related tasks.

Itil Gap Analysis Template

You can use the following template to represent the roles and associated responsibilities. To get you started, the template includes common IT and ITIL roles.

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A business case helps stakeholders understand what you are trying to do and how it benefits your business. Use this template to present a clear and comprehensive business plan for any ITIL initiative or IT service development or change.

Itil Gap Analysis Template

An implementation plan can support and guide all major initiatives. Implementing ITIL practices requires careful consideration, allowing you to accurately consider the level of dependency on people, processes and technology. This implementation plan provides a standard but extensible guide for organizing work, setting priorities, assigning ownership, and tracking progress.

Documentation is a key element in defining and implementing ITIL practices. This template will help you capture the purpose, flow of the exercise, roles and responsibilities. Also included is a visual flowchart for practical mapping. Customize the template by editing or adding sections based on specific ITIL practices.

Itil Gap Analysis Template

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ITIL provides best practices for delivering IT services to businesses, but for many IT practitioners, this framework can be overwhelming. ITIL is not prescriptive and allows organizations to flexibly apply practices based on their unique business needs. ITIL templates make it easy to get started with the framework.

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